FAQ - Retiree

1. Who can access the Retiree Portal? Only Allegheny County Retirees and Airport Retirees, who have been assigned a Retiree number should access it.
2. Can I share it with my family members? This application is for the explicit use of the assigned individual and should not be used by anyone else (even if authorized by the retiree).
3. How accurate is my information? All records have been tracked and transferred methodically. Please direct any questions, if any, to pensionportal@alleghenycounty.us to clarify any particular item.
4. Do I need to provide a personal email address and a cell phone number to register? Yes, the system uses Multi-Factor Authentication (MFA) for security purposes, so we require the retiree to have both.
5. What if my email address or cell phone number changes? You can update them through the portal as long as one of the two existing contact details is valid. If both have changed, please contact the Retirement Office.
6. Why am I not able to register? The names must match exactly as stored in the system. If a person has a suffix as part of their name, it may or may not be included in the last name. For example, “Mary Ann” might appear as “Mary Ann” or just “Mary” in the first name field. If you are unable to register, it may be due to how your name is stored. Please contact the Retirement Office for help.
7. Can I submit forms through the portal? No, please submit all forms directly to the Retirement Office via mail or fax.